Privacy Policy

01 Who we are

This website is run by Vibe House Afrika (“VHA”, “we”, “us”), a music and culture platform based in Harare, Zimbabwe.

Operated as: Vibe House Afrika

• Email: hello@vibehouseafrika.com
• Phone / WhatsApp: +263 716 877 434
• Location: Harare, Zimbabwe

02 What we collect

We keep this simple. We only collect:

• What you send us. If you email us or message us on WhatsApp, we receive whatever you choose to share, usually your name, contact details and your message.
• Basic website statistics. We use Metricool to understand how our website is used, for example which pages are visited, how people found us, and general device and browser information. We look at these statistics in summary form and don’t use them to identify you.
• Your cookie choices. Our cookie banner, provided by Complianz, remembers the choices you make about cookies.

This website doesn’t ask you to create an account, and we don’t take payments through it.

03 Why we use it

• To reply to you and handle your enquiry, whether you’re a guest, partner, venue, artist, supplier or journalist.
• To plan and improve our experiences and this website.
• To keep the website secure and working properly.

We won’t add you to a mailing list unless you ask us to.

04 How long we keep it

We keep emails, messages and contact details only for as long as we need them to deal with your enquiry, any follow-up, and our normal business records. After that, we delete them.

Website statistics are reviewed in summary form and kept only for as long as they’re useful.

05 Who we share it with

We don’t sell, rent or trade your personal information.

We only share information with the services that help us run this website and talk to you, such as our website host, our email provider, WhatsApp, Metricool and Complianz. Some of these services may store information outside Zimbabwe. We may also share information if the law requires us to.

06 Your choices

You can ask us at any time to:

• tell you what information we hold about you
• correct anything that’s wrong
• delete your information
• stop contacting you

Just email hello@vibehouseafrika.com with the subject “Privacy Request”. We may need to confirm who you are before we act, and we’ll reply as soon as we reasonably can.

07 Cookies

Cookies are small files that a website saves in your browser. Some are needed for the site to work properly. Others, like statistics cookies, are optional.

When you first visit, our cookie banner lets you accept or decline optional cookies, and you can change your mind at any time through the cookie settings. You can reopen them any time with the Manage consent link in the footer of every page, or read more on our Cookie Policy page. You can also block or delete cookies in your browser settings.

08 Links to other sites

Our website links to other services, such as WhatsApp. When you use them, their own privacy policies apply.

09 Keeping information safe

We take reasonable steps to protect the information you share with us. No website or online service can be completely secure, so please don’t send us sensitive personal information by email or WhatsApp.

10 Changes to this policy

We may update this policy from time to time. When we do, we’ll post the new version on this page and change the “Last updated” date at the top. If we make a significant change, we’ll make it clear on the website.

11 Questions?

If you have any questions about this policy or your information, we’re happy to help.